1. Order Processing Time:
- All orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and holidays.
2. Shipping Methods and Rates:
- We offer a variety of shipping options to suit your needs, please choose from the list available.
- Shipping rates and delivery times may vary depending on the shipping method selected and the destination.
- You can view the estimated shipping cost and delivery time during the checkout process.
3. Shipping Destinations:
- We currently ship Internationally, except where prohibited by law. If you require shipping to a location not listed, please contact our customer support for assistance at hello@jessiekaye.com.
4. Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.
5. Delays and Issues:
- While we strive to deliver your orders promptly, please note that unforeseen circumstances, such as weather events or carrier issues, may cause delays. We appreciate your patience in such situations.
6. International Shipping:
- For international orders, please be aware that customs duties, taxes, and import fees may apply, and that you may be responsible for these fees upon delivery. These fees are the responsibility of the recipient and are not included in the product or shipping costs.
7. Lost or Damaged Shipments:
- If your shipment is lost or arrives damaged, please contact our customer support team within 3 business days of the delivery date. We will work with you to resolve the issue promptly.
8. Returns and Refunds:
- For information on returns and refunds, please refer to our Returns and Refunds Policy.
9. Contact Information:
- If you have any questions or concerns about your order or our shipping policy, please feel free to reach out to our customer support team at hello@jessiekaye.com.
